Manager-HR Direct Global
Clifford Chance LLP

JOB DETAILS              
JOB DESCRIPTION Job Title Business Area Job Type Global Career Band Global Role Type Location Days/Hours of Work Reports to Last Updated MANAGER - HR DIRECT GLOBAL TEAM Human Resources - HR Solutions Group Permanent Manager Manager Delhi NCR Monday to Friday, 9.00 am to 5.00 pm (UK time) Associate Director, Business & Research Solutions (BRS) January 2020 SUMMARY Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution. Clifford Chance Business Services(CCBS) provides a wide range of IT Enabled Services to its client/parent company, Clifford Chance LLP. Having grown steadily over ten years, the company employs more than 500 highly skilled and experienced business professionals enabling the organization to successfully support its client in the following areas: • Finance • Information Technology • Business & Research Solutions • Legal Support Centre • Document Production Unit • Project Management and Continuous Improvement JOB PURPOSE The HR Direct Global team is the first point of contact for all Workday tool related queries, within the global Clifford Chance network, and is also responsible for providing support in resolving functional queries. As a part of a global service delivery platform, this team collaborates closely with colleagues from other parts of the HR organization globally, in managing data and processes within Workday, Taleo (Recruitment) and Objective Manager (Appraisal). Additionally, the team is also an integral part of the firm's global HR Analytics team. The team comprises of business professionals having relevant industry experience, and working knowledge of HR systems – which equips them to provide support across the hire-to-retire lifecycle of an employee. The HR Direct Global Team Manager is responsible for the operational, day-to-day management of the team of HR Analysts to respond to HR queries and fulfill HR transactional processes for the wider Clifford Chance HR network. The HR Direct Team Manager is responsible for continuously developing and improving HR processes and delivery and ensuring that activities are carried out effectively and efficiently in the most appropriate team and at the most appropriate location. KEY RESPONSIBILITIES Team Management • Monitoring work allocation and day to day operations, ensuring timely completion of work and consistent use of processes • Managing the HR Analyst rota/responsibilities in line with business needs - Plan, schedule, and review workload and manpower to make sure targets are being met on a cost-effective basis • Providing practical assistance to the team on policy, process, and operational topics • Ensuring information, advice and expert knowledge is shared amongst team members • Ensuring employee data transactions are completed accurately and quality controls are in place and followed and all compliance requirements are met. • Acting as an escalation point on difficult or complex issues arising in the team • Conducting one-to-one meetings with the HR Analysts to ensure the team remains motivated and engaged and are given opportunities to develop their skills and knowledge • Reporting on team activity, cases logged, transition and opportunity pipeline and team utilization • Identify risks to service delivery success and drive activities to mitigate those risks • Coaching and developing team members • Monitoring performance and initiating action to strengthen results • Conducting timely performance evaluations Process and System Management • Identifying, developing and monitoring process improvement opportunities arising from inefficiencies or from new processes, policies or services being introduced • Model business processes, along with detailed documentation of final processes Stakeholder Management • Developing, managing and maintaining strong relations with internal stakeholders; being the go-to contact for the business on HR operational queries • Acting as the point of contact for all activity transitioning from the local office to the central team and as an escalation point for stakeholder queries and issues SKILLS & EXPERIENCE Qualifications & Experience • A bachelor's/master's degree, and/or a degree/certification in the area of HRMS, from a reputed institute • 8+ years of experience at a multinational organisation, of which at least 5+ years working in a managerial role at the shared services division of a global firm, handling global client & stakeholder interactions • Prior experience of managing global HR operations and knowledge of best practices • Experience in transitioning processes to an offshore location (captive/outsourced) • Commercially aware and knowledge of HR policies, processes and procedures • Experience with business intelligence tools including reporting and dashboards. • Ability to work with a high level of confidentiality and proven ability to handle sensitive information Communicating & Influencing • Excellent written & verbal communication skills, with the ability to communicate persuasively and clearly • Ability to discuss processes across all levels of the organisation • Influencing and negotiation skills • Strong senior stakeholder management skills • Change management experience Organisational/Strategic/Job-related skills • Keen eye to identify where process improvement is required: having skills and knowledge of process tools and being able to put in place steps to ensure that changes made are adhered to and monitored • Service & delivery excellence, along with continuous service improvement • Ability to articulate the challenges a business operation faces when consistent change is being delivered • Ability to understand, analyse, interpret and report on operational performance data • Ability to advise on a range of issues and where necessary adapt skills to address emerging issues • ability to gather and analyse information and to use the results of that analysis to make effective decisions and find innovative solutions to problems • Ability to effect organisational change through innovation, as well as defined & documented processes • You will be an accurate worker with high attention to detail and have the ability to work under pressure and to deadlines. You will also have proven organisational and administration skills CLIENT FOCUS At Clifford Chance, we believe in bringing the client - both internal and external - to the centre of everything we do. To do this we need to understand, anticipate and fulfil the unique needs and expectations of each client. We call this "Client Focus" and to help deliver this core part of our business strategy, we want to recruit people who not only excel in their field but who are also client focused. We are looking for people who: • can demonstrate a keen interest and enthusiasm to understand their Stakeholder's priorities; • are self-starters but also team players ready to help others and contribute to the overall success; • listen, understand, question and deliver; and • are reliable and responsive, and worked in an environment of "client first" In short, we are looking for people who are motivated by client satisfaction and who strive to exceed the expectations of their clients. EQUAL OPPORTUNITIES It is the Firm's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Firm will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds. The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. The Firm will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits. The Firm is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.

COMPANY DETAILS              
We are one of the world's pre-eminent law firms, with significant depth and range of resources across five continents. As a single, fully integrated, global partnership, we pride ourselves on our approachable, collegial and team-based way of working. We always strive to exceed the expectations of our clients, which include corporates from all the commercial and industrial sectors, governments, regulators, trade bodies and not-for-profit organisations. We provide them with the highest-quality advice and legal insight, which combines the Firm's global standards with in-depth local expertise. Last, but not least, we aim to be easy to work with, down to earth and approachable.