JOB DETAILS
This role is responsible for Managing life-cycle of the entire promoter base across all sales channels
-Budgeting & Reporting:
Responsible for Annual cost budgeting for off roll employees and monitoring of cost on monthly basis
Report channel wise promoter metrics on Monthly, Quarterly and Annual basis
-Employee Lifecycle Management:
Manage the monthly on-boarding and Induction across the country
Design, Implement, and monitor employee engagement program for the Promoters
-Payroll & Incentive: Manage the monthly salary, incentive and attendance input to third-party payroll vendors
-Compliance & Audit: Ensure adhering to statutory compliance, conduct monthly review and audit with vendors
-Career & Performance Management:
Develop & run programs to identify and retain top performers
Responsible for running career development centers for promoters
-Grievance Redressal: Create a mechanism to aptly address all promoter grievances
-Should have managed a large Promoter (customer service associate) base
-Should have hands-on experience in managing Payroll and incentives
-Should have exposure to managing life cycle of promoters
COMPANY DETAILS
One of the best benefits of working at VIP is our culture. Our team is diverse and multi-cultural and they know how to work hard while still having fun.