JOB DETAILS
Job Description:Duties/Responsibilities:
• Serves as the liaison and spokesperson for the Employee experience team, providing collaborative guidance and advice on integrated communication strategies to build employee morale, productivity, retention, and policy compliance.
• Identifies ways to improve operational efficiency, Routes stakeholder questions to the appropriate area.
• Employs standard operating procedures and policies when performing HR transactions (end t to closure of critical transactions as guided by the EX Managers)
• Executes day to day transactions with minimal errors, which can be but not limited to sharing daily trackers, managing exits, closing employee queries, analyzing reports, surveys.
• Uses Relevant HR technology systems for administrative and service needs.
• Work with EX Manager & BUs to ensure Individual development plans & career paths are in place. Conduct/Audit regular performance driven assessments & develop actions (by doing engaging one to one conversations and maintain RAG analysis in consultation with EX manager)
• Conduct PIP or performance related conversations & follow compliance with complete documentation.
• Regular performance reviews supporting managers (ensuring regular skip meetings is conducted and necessary analysis being prepared in consultation)
• Documentation of disciplinary actions and maintaining various trackers for annual audit
• Implements, conducts, facilitates, and/or analyzes results of employee morale and retention initiatives such as incentive programs, stay interviews, career development meetings, employee surveys, and exit interviews.
• Promotes and attends special events and functions; promotes and reports on corporate milestones and activities such as company goals and projects; new products or services; community service activities; and new hires, promotions etc
• Demonstrate willingness to learn. Performs other related duties as assigned.
Behavioral Attributes/Competencies
• Core Understanding of HR concept and process which could not just be limited to labour laws but also an affinity and understanding of process and technology amalgamation.
• Apply critical thinking to information received from organization stakeholders and evaluates what can be used for organization success.
• Critical thinking, Auditing skills, measurement and assessment skills.
• Understand organizational metrics and their correlation to business success.
• Demonstrate a capacity for understanding business operations and functions within the organization.
• Recognizes personal bias and others tendency towards bias and takes measures to mitigate the influence of bias in business decisions.
• Ethical Approach towards every transaction, data, private conversation or safeguarding employee interest vis a vis upholding the reputation of the organization.
• Ensure that all stakeholder voices are heard.
• Acknowledges mistakes
Key Skills:
• Excellent verbal and written communication skills.
• Excellent interpersonal, counseling, and coaching skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
COMPANY DETAILS
QX Global Group is a global Business Process Management (BPM) company enabling business transformation in the areas of finance, accounting and recruitment operations. Combining our specialized skills and deep industry knowledge with technology and automation, we use a 3P approach of PEOPLE, PROCESS and PLATFORM to deliver innovative outsourcing solutions for clients across 15 industries.
Data security is of paramount importance. We are Indias first BSI-certified, GDPR compliant outsourcing provider and have appropriate safety controls to protect information and intellectual property. Our Indian subsidiaries across Ahmedabad, Mumbai, Noida, Hyderabad and Baroda, hold ISO 27001 Information Security Management System, ISO 27701 Privacy Information Management System, and ISO 9001 Quality Management System certification.
QX has three central business units employing 3000+ staff across the UK, USA, Canada and India: QX Finance & Accounts Services (QXFA), providing finance and accounting services for AIM-listed and high-growth mid-market businesses; QX Accounting Services (QXAS), providing outsourced accountancy for UK and US accountants; and QX Recruitment Services (QXRS) delivering offshore recruitment process outsourcing to staffing firms.