JOB DETAILS
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidate’s queries.
Respond to candidate’s queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage.
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems.
Ensure process controls are in place; Maintain, validate, and update process documentations as applicable to ensure compliance with documentation requirements.
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Ø Participate in Team building activities
Ø Ensure and maintain the security and confidentiality of client data
Ø Ensure Customer Satisfaction
Ø Good Communication Skills
COMPANY DETAILS
Written for the C-suite and boardroom executives worldwide, VISION by Protiviti is a global content resource exploring big, transformational topics that will alter business over the next decade and beyond. By framing the big ideas that will shape the next 10 years, VISION by Protiviti puts megatrends under the microscope to examine the impacts of disruptive forces shaping the world today and in the future. Through a variety of voices and a diversity of thought, VISION by Protiviti creates a new conversation by providing a platform for innovative ideas to surface. Big thinkers, both from Protiviti and outside the firm; influential business leaders; academics and public sector professionals will provide new perspectives on what business will look like in 2030 and beyond. We invite you to join us on the journey. While we may not always know precisely where we will end up, we know we’ll enjoy the ride.