JOB DETAILS
Owns customer operational relationship: develops & nurtures to excellent customer satisfaction. Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan. Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication. Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control. Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans. Ability to effectively and proactively manage risk for low risk projects. Supports AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination. Contributes to account service delivery plan. Identifies incremental revenue opportunities. Assures compliance with HP and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes. Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction.
COMPANY DETAILS
We value your contribution and passion, and offer competitive base pay and benefits, and the chance to earn an annual bonus based on performance.
We are here to help you become exceptional. Your journey may include on-the-job trainings, trainee programs, mentoring, and coaching.