JOB DETAILS
Responsibilities:
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidates queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activitiesEnsure and maintain the security and confidentiality of client dataEnsure Customer Satisfaction Requirements:
Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
Experience working and delivering under strict timeline.
Should have neutral accent
Excellent communication skills (verbal and written).
An ability to handle sensitive and confidential information.
Agile and flexible with work schedule.
Experience working and navigation on multiple systems/tools.
Logical and analytical thought process.
Willing to work in any US shift (EST/CST/MST/PST).
Willing to work in rotational shifts and rotations week off as and when required
COMPANY DETAILS
Trigent, a dynamic US-based tech services leader, empowers organizations in their digital journey, ensuring exceptional outcomes and elevated user experiences. With a nimble startup approach, we specialize in tailoring solutions across Software Product Engineering, Quality Engineering, Cloud, Mobility, Data Engineering, AI, Automation, RPA, and Professional Services.
Deeply rooted in diverse industries—Financial Services, Healthtech, Education, Insurtech, Manufacturing, Retail, Real Estate, and Transportation—we leverage profound technological expertise, a devoted workforce, and enduring client relationships. Over 29 years, we’ve accelerated the development of 400+ custom enterprise applications, consistently surpassing deployment expectations. Our commitment to unlocking organizational potential is exemplified by our recognition as the ‘Best Company to Work With.’ Championing inclusivity and diversity has shaped a workforce that is not only vibrant but also dynamic. This environment propels our innovative endeavors, enabling us to better serve our clients. Together, we are building a stronger, more inclusive organization that harnesses the power of diversity to achieve truly remarkable results.
Thriving on improvement, evolution, and innovation, Trigent serves as your catalyst for success. Our core ethos revolves around empowering clients to overcome the limits of competitiveness, productivity, technology complexity, time, and budget constraints. We are not just a tech partner; we are your strategic enabler for growth and innovation.