JOB DETAILS
Resolve Tier 1 and Tier 2 queries and transactions related to HR
Maintain HR system (Workday SAP) with accurate and updated information
Initiate background verification on offer letters for new hires
Prepare employment verification letters based on the nature of requests received
Manage the new hire preboarding process
Manage new hire onboarding in Workday
Maintaining Training related data
Managing Coordinating queries on Case management tool and create HR tickets
Managing reports request from employees and stakeholders
Communicate and distribute processes and other relevant documentation to employees needed to resolve the query/ issue
Assist with data correction or escalate to Sr. HR Ops Specialist, specifically for issues that cannot be resolved through self-service
Handle calls from AMR/EMEA/APAC employees and ensure to take action and create HR tickets
Managing technical issues and act as a bridge between operations technical teams
Adhere to agreed KRAs and customer service standards
Manage administrative responsibilities for HR Shared Services, within the agreed SLAs
Manage all processes and documentation related to employee lifecycle data
Collect data to prepare management reports, as needed
Deliver high-quality, professional service to all internal stakeholders
Follow Standard Operating Procedures
Assist with internal and external audits
COMPANY DETAILS
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.
We strive for a cohesive, collaborative environment that focuses on group achievement.
With over 5000 associates worldwide, Epiq operates in 16 countries and over 80 global locations.