JOB DETAILS
Hi,
Capita is hiring for HR Operations(Payroll and Administration) roles for UK process -
Candidates with excellent communications can apply
Graduation is mandate
Data Entry and Validation of multiple fields on SAP and ORN
Calculate pay (Statutory, Occupational, etc) basis T&C of the line of business.
To deliver the highest quality HR/Payroll query resolution and administration service
Professional Know-how
Academic: Graduation (in any discipline)
Primary Responsibilities
Data Entry and Validation of multiple fields on SAP and ORN
QC of court orders
Respond to queries logged by employees within 72 hours of the enquiry being logged on CRM.
Calculate pay (Statutory, Occupational, etc) basis T&C of the line of business.
Prepare, calculate and raise CHAPS & BACS payments where required.
To make sure employees are paid on time and accurate (Able to process all work before payroll cut off with 100% Accuracy).
Ability to use Outlook, ORN, SAP, Printer, Internet Explorer (To download SSP1, SMP1 fORNs - government fORNs subject to change time to time), Chrome (IOM Govt website), Microsoft Office - Excel, PDF & Word, WinZip, Capita Desktop
Role : HR Administrator
Job Description :
Be the first point of contact for all customers of Capita HR Solutions, via varying communication channels, including phone email and face to face.
Work as an integral member of the Employee and Payroll Administration Centre (EPAC) team ensuring the highest quality of accurate information and administration support.
Investigate and respond to queries through various communication channels as appropriate.
Be responsible for the input of data into computerised systems and the maintenance of accurate records of all client contacts and transactions working to 100% accuracy targets.
Verify data entered into computerised systems is accurate.
Provide administration support, including filing and the opening and distribution of post.
Scan/process and attach pre-selected information on to computerised systems
Provide support where needed on the processing and distribution of contractual information.
Ensure that all work is carried out to meet individual KPIs and overall department SLAs
Work closely with other departments and businesses to ensure a seamless, quality, customer focused service.
Manage, build and supply management information data from systems as and when required
Complete any other duties deemed necessary.
Shift : 2 shifts (Working window 6.30 am - 12.30 am)
Work Days : 5 days (Mon to Sat; Sun fixed off + 1 more split off)
Salary: Not Disclosed by Recruiter
Industry:BPO, Call Centre, ITeS
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
COMPANY DETAILS
Capita India Pvt. Ltd
Capita is the UK’s leading provider of business process management and integrated professional support service solutions. With 70,000 dedicated staff across the UK, Europe, South Africa and India, we help make processes smarter, organisations more efficient and customer experiences better.
Our Indian operations were set up in 2004 and our clientele consists of leading UK brands in the Telecoms, Utilities, Retail, Financial Services and Logistics space. Our services include a wide spectrum of capabilities such as multichannel customer management, digital back office, finance & accounting, insights & analytics and technology services.
With c8000 staff across 5 offices (Mumbai, Pune and Bengaluru), we have a vibrant and inclusive culture that pursues excellence, values integrity and works towards delivering outstanding customer service. In 2017, Capita India was ranked among the Top 100 Companies for Women in India in an independent survey conducted by Working Mother & Avtar.