JOB DETAILS
Responsible for Quality, Training and Knowledge Management Functions.
Design and implement the quality management framework w.r.t.
Process of auditing customer interactions.
Process audit to identify business continuity risks.
Coaching and feedback for failures reported in audits.
Quality reporting of quality analysis measurement and trends.
Working with business leaders and managers to identify training needs and trends within business.
Designing a solution which includes blended approach to learning such as coaching, classroom training, 1-2-1 sessions, action learning and e-learning.
Train the trainers and define and track the process and metrics related to induction training, refresher and intervention based training.
Carry out tests and other certifying mechanisms to periodically monitor and upgrade the skill and knowledge levels of the people in support and operations.
Continuously innovate.
Ensure that KBs and all instructional material are designed and prepared as per training standards.
Partnering with cross functional teams for providing sign-off for the product release check list.
To create an optimum and robust team for the Quality and Knowledge management functions – so that work progresses smoothly and without hiccups at all times.
Exhibit exemplary leadership in thought, work ethics , ownership and alignment to Pharmeasy goals.
To clearly define roles for each member of the L & D team, and carry out appraisals in a manner prescribed by HR.
To ensure a culture of integrity, professional work ethics and a healthy competitive spirit across the team, at all times.
To ensure that every individual & every action in the User Experience team is aligned to the vision, mission & goals of the company.
COMPANY DETAILS
At Smart4talent, we provide a wide range of proficient services for our clients and job seekers. We have an expert team of youthful, energetic professionals along with highly experienced placement consultants who serve with the highest degree of integrity for ensuring best fitted job solutions for each assignment. We have a great clientele and innumerable resources across India to provide diverse manpower solutions for any job profile.