JOB DETAILS
Align individual goals with team objectives (work cohesively with the team)
Complete mandated training days for self
Perform quality tasks for team as an additional responsibility
Ensure quality monitoring and audits for the Process Executives to identify areas of improvement for the team or individuals; feed information to the trainer and / or conduct refresher training
In the absence of the PL and TL, perform the following tasks when assigned:
1. Handle escalation calls
2. Manage service levels on a day-to-day basis
3. Manage break schedule on a day to day basis
4. Communicate and manage transport delays
COMPANY DETAILS
Resolve GROUP OF COMPANIES
Resolve is a leading global research organization providing comprehensive, integrated drug development, laboratory management services. Our clients and partners include pharmaceutical, biotechnology, medical device, and academic and government organizations. Resolve applies innovative research, therapeutic expertise and a firm commitment to Pharma companies and time curve of drug development and optimize value in delivering life-changing therapies, drugs to improve health.