JOB DETAILS
Job description
JOB INFORMATION
Mission
As Global HR Advisor, our mission is to empower our organization on a global scale by delivering exceptional HR support, ensuring prompt resolutions to inquiries, and continuously improving service quality. We serve as the first line of contact, providing accurate and consistent responses while maintaining efficient case management. The HR Advisor provides employee support by answering HR inquiries and requests in line with Standard Operating Procedures and prescribed Service Level Agreements.
Responsibilities
Employee Onboarding: Coordinate and facilitate the onboarding process for new hires, ensuring a consistent onboarding experience.
Benefits Administration: Manage and support benefits programs, including health insurance, retirement plans, and other employee benefits. Assist employees with benefits-related inquiries.
HR Compliance: Stay up to date with and ensure compliance with local labour laws and regulations, providing guidance when necessary.
HR Policies: Assist in the development and implementation of HR policies, ensuring alignment with local regulations.
Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws.
HR Reporting: Generate and analyse HR reports and metrics to provide insights and support data-driven HR decisions.
Assigning Work: Distribute tasks and responsibilities among HR team members efficiently, ensuring workload balance and timely completion of projects.
Employee Transaction Management: Process employee transactions, such as new hires, terminations, promotions, and transfers, ensuring accuracy and compliance with company policies and procedures.
HRIS Data Management: Maintain accurate and up-to-date employee data in the HR Information System (HRIS) and generate reports as needed to support data-driven decision-making.
Subject matter expert in the functional workstream processes using an HRIS system.
Specializes and provides deeper transactional and process expertise in key areas: Employee life cycle, talent operations, reward operations.
Employee Guidance: Provide guidance and support to employees and managers on HR policies and procedures, as well as handle employee inquiries and concerns promptly and professionally.
Cross-Functional Collaboration: Collaborate seamlessly with other departments to ensure the smooth operation of HR processes and provide support for HR-related projects and initiatives as required.
Training: Train the new Joiners and mentoring the performance. Monitors performance across HR systems, administrative processes, customer service trends, etc.,
Knowledge Base Maintenance: Update ongoing updates made on SOPs to maintain a current and accurate knowledge base, ensuring it consistently offers precise answers to customer inquiries.
Empowering Associates: Educate associates on company practices and tools (e.g., self-service, portal), enabling independent query resolution. Conduct follow-up calls and additional research as needed.
Quality Assurance: Contribute to quality assurance by actively participating in testing and evaluating enhancements and technology affecting self-service and other shared service or call centre tools (e.g., knowledgebase, portal, case management).
Handle High Profile requests and Payroll impacting requests with utmost urgency and confidentiality.
Manage Org restructuring.
Manage Payroll Reconciliation.
Role: Shared Services
Industry Type: Recruitment / Staffing
Department: Human Resources
Employment Type: Full Time, Permanent
Role Category: HR Operations
Education
UG: Any Graduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
HR OperationsShared Services
US ProcessHire to retireUK Process
COMPANY DETAILS
Adecco India -