JOB DETAILS
Resolving Global Performance Management & Global Learning process & system related queries received from all regions via phone, email.
Ensuring service requests are responded to within TAT and quality levels are met on calls and emails while responding to service requests
Maintaining GPM User History Records
Creating a log (on the query management tool) of all queries received
Liaison with Project/HRIT Teams for System Improvements & Implementation
Tracking of system related issues / Logging cases in the Jira tool for unresolved system issues
Providing Process/Cycle timelines to employees
Providing process related guidelines as defined by Global Process Owner to employees
System Navigation support
Login and Password Issues
Transfer of performance documents to new manager/new dept.
Cancelling / Resetting performance documents
Delegation & Proxy for reviews
Year End Advancement support
Global Learning event /session setups.
COMPANY DETAILS
Since 1997, Magna Infotech has been the largest provider of technology staff augmentation & solutions in the Indian sub-continent.
The only staffing company with industry focused verticals, Magna provides customers with a comprehensive talent management solution specific to an industry, geography or business purpose. With over 10,000+ Associates are proficient in 500+ skill sets, across multiple industry sectors. They are ably supported by sophisticated internal tools, an industry leading fulfillment engine and an unparalleled associate engagement and support framework.
For associates and employees, we offer an enriching experience that promotes career growth and lifelong learning.
With a customer base of 300 companies it is our constant endeavor to be recognized as a “partner-of-choice”.