JOB DETAILS
he role requires facilitating and ensuring that all Employee Engagement & Retention Activities for the assigned span are completed effectively and as per plan. It also requires partnering with business for the redressal of employee grievance, corrective action planning in case of performance /disciplinary issues, communication, facilitating rewards & recognition , driving completion of employee surveys, driving fun& CSR activities and other organizational initiatives
Key Performance Indicators:
ESAT
Retention %
C-SAT
Travel Required:
No
Voice/NonVoice:
Reporting To(Designation):
Manager-Employee Engagement & Retention
Personal Attributes:
Consultative
Resilient
Decisive and Action oriented
Achievement Oriented
Socially Confident
Eager to learn
Creative
Competencies based on level:
BUSINESS FORESIGHT
DRIVING EXCELLENCE FOSTERING PARTNERSHIPS WITH CLIENTS INFLUENCING OTHERSLEADING TEAMSMANAGING TRANSFORMATIONWORKING ACROSS BOUNDARIES
COMPANY DETAILS
Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 28,000 people across the US, UK, India and Philippines.
Using our ‘Digital First, Digital Now’ strategy as the north star, our transformational tech-based solutions help you simplify complex business processes, elevating customer experience and creating value across your business. Our tech-based solutions span three major areas: Digitally Empowered Contact Centers, Intelligent Back Office, Platforms, Automation and Analytics.