JOB DETAILS
Job description
Roles and Responsibilities
Interface between the HR and the employee’s/ Process owners in Operations. Responsible for regular interaction with the Process Owners to understand their expectations.
Ensure all queries, grievances and escalations across processes are resolved within committed timelines; conduct investigation in employee grievance/ disciplinary cases and take necessary disciplinary action
Supporting operations in controlling attrition; separation trends identified and action plan devised to address key drivers of attrition
Respond and resolve issues arising out of work or from within a team or across departments that may have a bearing on team effectiveness
To assist in implementation initiatives for the Organization
To facilitate clearance formalities for F&F process
To develop and implement initiatives that bring about improvement in overall productivity, satisfaction, discipline and morale in the Ops cluster
Taking new hire induction
Planning and conducting Employee Engagement and CSR activities.
Handling end to end IJP process
Conducting Post Orientation feedback
Early Warning System: Adherence Monthly Review
Conducting Policy Awareness Workshop
Support during ramp ups & ramp downs
Tracking and close looping of performance issue/discipline issue/PIPs
Conducting/Facilitating RNR
Maintaining Trackers (IJP, CAP / DAP, Attrition Analysis, etc.
Desired Candidate Profile
Need someone who has BPO experience as BHR + Graduate.
RoleHuman Resources - Other
Industry TypeAnalytics / KPO / Research
Functional AreaHuman Resources
Employment TypeFull Time, Permanent
Role CategoryHuman Resources - Other
Education
UG :Any Graduate
Key Skills
Grievance HandlingSeparationAction PlanDisciplinary ActionBusiness HR
COMPANY DETAILS
About Company
Hiring for leading MNC
Company Info
Websitehttp://careers.skilllabs.net