JOB DETAILS
Job Description
Some careers shine brighter than others.
If youre looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of HR Executive.
Department Overview HR Service Delivery
To deliver services related HR shared services support and responsible for handling all Delivery Services transactions on PeopleSoft and Success Factors globally, specifically ASP whilst ensuring data accuracy and integrity is maintained.
Roles & responsibilities
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Impact on the Business/Function
Process customer instructions as per the agreed Standard Operating Procedures
Adhere TAT as per daily / monthly agreed PLAs for all General Processing Activities
Provide accurate MI with Analysis
Adhoc & Monthly standard reports are completed on time
Customers / Stakeholders
Building and maintaining relationship with internal customers and vendors
Resolve employee queries related to HR
Ensure service failures/ Customer Complaints are recorded/ resolved and escalated in a timely manner
Do not commit errors which could result in operational loss event.
Ensure audit Checks are completed
Ensure all Customer Compliments are recorded and escalated to the line manager in a timely manner
Leadership & Teamwork
Take leaves as planned, minimize time off due to illness and unplanned leaves, be flexible to additional hours as and when required
Timely and Accurate updation of data on ICAT’s without any discrepancy
Share Knowledge and Best Practices
Demonstrate Dependability & Support the team in achieving their objectives
Proactively support Team, Process Initiatives and Center Activities
Operational Effectiveness & Control
Responsible for generating Disciplinary, Confirmation, NOC letters on time
Reduce operational losses by % - Nil Ops Loses
Ensure that eSAC cards are completed with appropriate comments of checks conducted within the specified deadlines
Ensure there are no High Risk or Repeat audit findings during Group Audits, Compliance reviews or ICD reviews
Ensure timely deletion of system access rights of attrite/ transferred employees
Ensure BC Plans are updated and tested as per the BC testing Guidelines
Requirements
Graduate or above in any discipline
0 to 2 years of minimum experience is desirable
Good communication skills
Good interpersonal skills
Customer Oriented
Good analytical ability
Eye for detail
Knowledge of MS Office
Ability to work under constant pressure
HR qualification / prior experience in HR
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
Salary: 1,25,000 - 5,00,000 P.A.
Key Skills
Line ManagementFinanceService DeliveryBankingRegulatory RequirementsOperational RiskCustomer ComplaintsHR OperationsStandard Operating ProceduresShared Services
Education
UG:Any Graduate
PG:MBA/PGDM in Any Specialization
COMPANY DETAILS
Company Profile
Allegis Services India Pvt. Ltd.