JOB DETAILS
Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TAT
Ensure compliance to labor laws
Implementation of the Discipline Policy and Code of Conduct
Attrition at 5% or below
Work on Employee Engagement through cross-function teams
Facilitate engagement action planning record minutes, action points, responses and circulate, track and report and communicate closures.
Ensure timely sign-offs of KRAs from new employees and role movements
Coordinate and ensure timely completion of half-year and annual Performance appraisals
Track and monitor adherence to training plan for the process
Conduct exit interview for employees
Collate exit survey data and report on a monthly basis trends and action to be taken
Employee Retention
Branding & Intelligence
Ensure adherence to the Security Policy and Disciplinary Policy
Ensure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreement
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Role: HR Operations - Other
Industry Type: BPO / Call Centre
Department: Human Resources
Employment Type: Full Time, Permanent
Role Category: HR Operations
Education
PG: MBA/PGDM in HR/Industrial Relations
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
HR Generalist ActivitiesHuman Resource ManagementEmployee EngagementHR Operations
HR CoordinationEmployee CommunicationHR AdministrationEmployee Retention
COMPANY DETAILS
About company
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGTs global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.
Company Info
Address:
Infotech Centre, 14/2 Old Delhi Gurgaon Road Dundahera, GURGAON, Haryana, India