JOB DETAILS
Allocation of portfolio to vendor basis the past performance
trend and FOS availability, creating adequate manpower
capacity for the portfolio.
Review cases with FOS / TL and work assignment basis the
disposition code.
Coordinating with agency resources and doing the call planning
for better resolution, ensuring appropriate support to the
agency on difficult cases.
Receipt book & Repo kits allocation and auditing periodically
Agency billing closure within 60 days of the work completed
month.
Ensuring prior approvals in repo cases & helping the agency
manage repo related issues.
Handling collection/repo related customer service
issues/escalations.
Coordinating with legal team for initiating legal actions against
chronic defaulters & dealing with enforcement agencies in
cases filed against BAFL by customers/third parties.
BKT resolution with agency and FOs level need to be tracked &
reviewed.
Flow rates to next BKT needs to be restricted on the location
you are handling.
Remove the non-performing FOs and recruitment the fresh
team and train as and when required.
CRM queries needs to be closed as per the TAT assigned.
RCU audit queries must be reverted before TAT and
implementation of committed action at field level.
Receipt book discrepancies needs to be discussed with agency
and ensure no reoccurrence of such issues in field.
HHT 100% utilization and report to be submitted to ACM /
RCM on regular basis.
HHT not working need to be informed to IT team for need of
COMPANY DETAILS
The Auto Finance division, Bajaj Auto Finance, has been in operations since 1987 and has served more than 30 lakh customers across India. We offer our customers vehicle loans for the purchase of their favorite Bajaj bikes from amongst all the variants namely Pulsar, Avenger, Discover, Platina and the latest V besides KTM bikes. We also provide easy and attractive financing schemes for a wide range of Bajaj RE three wheelers.
Bajaj Finance has modern infrastructure facilities with state-of- art technology which includes automated cheque handling facilities, and computerized loan accounting with on-line customer data to handle customer transactions and requests efficiently. At Bajaj Auto Finance, we believe in offering the best and quickest services to our customers while providing the finest infrastructure facilities such as automated cheque handling, computerized loan accounting and instant eKYC etc.