JOB DETAILS
Process customer requests (Network, orders, provisioning, Post activations, billing)
Provision and management of Consumer and Small Business- NBN Orders
Validates & Verify customers details provided by Sales from various legacy systems
Remediate the fall out as per the Order remediation guide and Panviva work Instructions
Escalating the dependencies to the relevant teams for any assistance
Ensure compliance adherence and timely completion of milestone
Effective communication on order status to Customers/Stakeholders
Effective communication with other business units to obtain the required information to successfully manage the Customers order
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
Take Ownership of and always keep customer commitments.
* Good written and verbal communication skills.
* Two way cab facility is provided.
* Looking for Immediate Joiners, should be flexible to work from the office
Shift: US / shift (Rotational)
Location: Bangalore / Mumbai
6 days working (Rotational week off)
COMPANY DETAILS
Trigent is a CMM Level 4 software development company having our development center in Bangalore and head office situated in Boston (USA). We are also a Microsoft Gold certified partner. You can visit http://www.trigent.com to know more about our company.