JOB DETAILS
Key Responsibilities
1.Read, understand and analyze client process as per the business rules.
2.Execute the process accurately and timely as a hands-on processor.
3.Escalate issues and seek advice when faced with complex issues/problems.
4.Participate in client conference calls and prepare 'minutes of meeting'.
5.Ensure LWI's are followed and updated regularly and train the team members on process updates.
6.Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.
7.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
8.Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent
9.Update process metrics on daily basis and maintain MIS. Always demonstrate the highest level of customer service
10.Pay close attention to detail and follow through to resolve any outstanding issues.
11.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
12.Ensure and maintain the security and confidentiality of client data.
13.Update client applications accurately and quickly in accordance with the appropriate User Guides
14.Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, on boarding the candidate, people movement & benefits administration
15.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
16.Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
17.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
18.Participate in Team building activities.
19.Assist client with Admin activities (especially Document Mgmt) related to on boarding, people movement and benefits administration.
20.Have customer facing experience & experience of using telephony to speak with clients
COMPANY DETAILS
C-level executives are constantly faced with a plethora of considerations when it comes to outsourcing. Some considerations such as size, geographical location, credentials and skill availability are measurable but ‘soft’ factors such as trust, reliability, right-fit, culture and the partnership approach are not so easy to measure.