JOB DETAILS
Business Function
Small and medium-sized enterprises (SMEs) play a critical role in the economic growth and employment creation of any economy. As an Asia banking specialist with a strong SME banking franchise, our Institutional Banking Group - Enterprise Banking (EB) is committed to supporting SMEs in their growth domestically and in their regional expansion. Backed by a team of product specialists, we are well-positioned to deliver a whole suite of enterprising solutions to support local enterprises at each stage of their business life cycle. Our financial products and services range from cash management services to loan facilities, trade financing, business risk protection instruments and capital market instruments.
Job Purpose
To drive and deliver exceptional business performance to grow the liabilities portfolio (operating accounts, term deposits and structured transaction banking sales including electronic banking sales), through the provision of efficient business management and achievement of operational rigour excellence in all DBS branches with multiple customer categories. To identify & implement effective strategies for achieving the IBG4 budget
Key Accountabilities
Accountable for achieving monthly & annual sales targets, as agreed. Ensure proper implementation & execution of relationship management strategies. Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share.
Monitoring of progress towards achieving targets is done on a weekly basis. Agree targets and take accountability for the overall achievement of Cash Management, Trade and Foreign Exchange services.
Objectives for the branch in terms of
o Customer Experience, Sales Growth & Income Contribution.
o Costs performance, Employee Satisfaction, Risk and rigour management.
Provide clear direction on business objectives, translating and prioritizing into business performance measures. Ensure balance between NTB (New To Bank) customer acquisition & penetration of existing customers. Grow liabilities portfolio to deliver float balances, term deposit balances, income on trade and forex services. Focus on identifying cross-sell opportunities for other products from within the liabilities portfolio.
Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy. Define progressively higher service standards for each branch aligning to DBS standards. Ensure reduction of complaints & error rates.
Job Duties & Responsibilities
Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team.
Working with the team to achieve sales & service through in-branch business development activities.
Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
Brief staff on promotional and product launches; provide regular feedback on sales performance to the central team.
Establish relationships with key clients or business influencers in the local area, including doing some client entertainment within overall annual budget limits.
Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses.
Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.
Establish DBS Bank as a cash management provider in India. Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks. These updates to be shared with the Head SME and Product teams at regular intervals. Also identify local promotional activities which will help reinforce the DBS brand.
Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries.
Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity.
COMPANY DETAILS
DBS is a leading financial services group in Asia. We are headquartered in Singapore, with a growing presence in Greater China, Southeast Asia and South Asia. As a bank born and bred in Asia, we are well-positioned as your partner to capture opportunities across the region.