JOB DETAILS
Job description
Looking for Backoffice Associates for Gurgaon Location
Work location : Gurgaon
Exp: 0-3 Years (Freshers are also welcome)
Non Voice Process (Both Side Cab)
Night Shift only
Service Agreement- 01 year
Role & responsibilities
Associate
(Process: US HR operations)
Work Experience
0-36 months
Summary
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel
Category
Back office/Data handling or data management
Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Service Agreement
Applicable for 1 year (Mandatory)
Education Skills
Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days.
Role: HR Operations - Other
Industry Type: IT Services & Consulting
Department: Human Resources
Employment Type: Full Time, Permanent
Role Category: HR Operations
Education
UG: BCA in Any Specialization, B.A in Any Specialization, B.Sc in Any Specialization, B.B.A/ B.M.S in Any Specialization
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Back Office
TypingExcelCoordinationBack Office OperationsBack Office SupportBackend OperationsData Entry OperationOperational Support
COMPANY DETAILS
Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents.
Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies €˜Centers of Excellence€™ enable us to harness the latest technology for delivering business capability to our clients.
Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to €˜differentiate at the front€™ and €˜standardize at the core€™ through technology interventions.
In today€™s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.
At Wipro, integrity is of utmost importance.
We receive a number of complaints from candidates who are offered employment at Wipro that require payment of cash deposit into specified bank accounts. These are fake job offers. All Wipro mails to candidates have a clear warning against payment of cash for securing jobs at Wipro. At Wipro, Integrity is of utmost importance and Wipro does not entertain payment of any kind from candidates for employment.
Company Info
Address:
, ISD-BNG Dodda Kannelli, Sarjapur Road , BANGALORE, Karnataka, India